Customer Services

Further Assistance:

For further assistance, you can contact us direct via the options below:

  • If you have an enquiry, complaint or feedback about our service please complete our customer comment form. We make every effort to reply to all complaints within 15 working days
  • If your complaint or comment relates to a specific incident – for example, on a particular bus – please provide as much information as you can, as soon as possible after the incident. Knowing all the details such as date, time and location of incident, service, bus fleet number and direction of travel (from/to) will speed up our investigations. We can usually track your journey if we have your ticket or Leap Card number.  
  • We also welcome commendations about staff who have gone the extra mile.

Call us on (01) 8734222
Where you can call us and speak to a Customer Service representative. Phone lines are open Monday to Friday 07:00 to 19:00 and Saturday, Sunday and public holidays 08:00 to 18:00. Outside of these times you can contact our garages at: 


Clontarf (01) 703 4616
Conyngham Road  (01) 703 2172
Donnybrook (01) 703 4404
Harristown   (01) 703 1104
Phibsboro  (01) 703 3462
Ringsend (01) 703 4533
Summerhill (01) 703 3092

Calls may be recorded for quality and training purposes.

Visit us
You can write or visit our offices at:
Customer Comment Desk
Dublin Bus
59 Upper O’Connell Street,
Dublin 1,

Opening Hours  
Customer Information and Ticket Sales Monday 08:30 to 17:30
Customer Information and Ticket Sales Tuesday to Friday 09:00 to 17:30
Customer Information and Ticket Sales Saturday Closed
Ticket Sales Sunday and Public Holidays Closed


Bus Shelters:
If you wish to report damage or vandalism to one of the bus shelters please contact the bus shelter contractor directly at
New Shelters:
Bus Shelter provision and location is the responsibility of the National  Transport Authority. Requests and comments regarding new or existing shelters can be made directly to
Advertising opportunities at shelters.

Data Protection
Dublin Bus respects your privacy and will use the data you provide for the purposes of investigation and correspondence only. 

Social Media
You can reach the Dublin Bus social media team on Twitter and Facebook. Please read our Social Media Policy.

DODublin Sightseeing Tours
Dublin Bus offers a range of award winning sightseeing tours for visitors to Dublin to experience the city for on top of a double decker bus. For full details visit

Telephone: (01) 703 3204
Accessibility Officer
59 Upper O’Connell Street,
Dublin 1.





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